DIY Wedding Flower FAQs
Do you have a retail location where I can visit and see your flowers?
We get this question a lot. To keep our overhead low, we work out of a warehouse studio space. As such, we don't have a retail storefront for customers to visit. This allows us to keep our prices competitive, though, and we're able to pass on those savings to our customers.
This also means we do not hold extra flowers in our cooler, as all of the product in our cooler has been ordered and paid for by customers. If you need flowers on really short notice (like the same week), we aren't the florist for you, unfortunately. In that situation, you are best to visit or call a retail store that keeps a stocked cooler for daily orders.
PLACING AN ORDER
How do I place an order?
Please contact us at email@example.com with the details of your order
(including date of event).
Once we've received your order, we will review it and confirm availability. Please note that our services do book up in advance, so please contact us ASAP to determine availability.
If our services are available for your date, you will receive an email from us confirming the details of your order and providing you with a link to pay via PayPal (or e-transfer, if you prefer).
In addition to the different seasonal availabilities of the flowers themselves, we are unable to accept flower orders with delivery/pick-up dates that fall on/between the following dates:
May 1st - May 14th, 2017
New for 2017: Please note that we are currently not accepting new orders after Sept 30th, 2017.
You can contact us at firstname.lastname@example.org if you have questions about our products or ordering system.
How far in advance should I place my order?
We request a minimum of four weeks notice for flower orders; however, please note that between the months of June and September our services do book up in advance. If your event is between these dates, please submit your order ASAP to avoid disappointment.
Can I choose the flowers in my DIY Bouquet Pack, or Centrepiece Combos? Or what if I don’t like a particular flower— can you guarantee that it won’t be in the combo I choose?
Sorry, but we’re unable to take specific requests (other than colour) for any of the Bouquet Packs or Centrepice Combos. This policy, however, is what allows us to offer low prices on these products. We’re able to select seasonal flowers in the colour scheme requested, and pass on the savings to our customers.
If you’re looking to purchase a specific flower type, the best option would be our bulk flower purchasing, which allows for the highest degree of control in selection.
What methods of payment do you accept?
Payment for all orders placed through our website is through Paypal or e-transfer.
Is there a minimum order?
We require a minimum order of $50.
Where do you deliver, and what are the delivery fees?
We deliver to the following cities and municipalities in the Lower Mainland and Fraser Valley at the listed fees:
- $25— Surrey, White Rock, Delta
- $35— Ladner, Tsawwassen, Richmond, Burnaby, New Westminster, Langley
- $45 - Vancouver, Port Coquitlam, Coquitlam, Pitt Meadows, Maple Ridge, Aldergrove
- $85 North Vancouver, West Vancouver, Abbotsford, Mission
- $100 - Squamish, Agassiz
Deliveries are made between 10 am and 4 pm, seven days a week. However, there are certain dates in the year on which we are unable to deliver or allow pick-up:
May 1st - May 14th, 2017
Due to multiple deliveries on the same date, we are unable to guarantee a specific time, but can provide a 1-2 hour window closer to the date if requested.
Can I pick-up my order instead?
Absolutely. We arrange pick-ups at our Surrey location for customers who would like to save on that delivery fee. Because we don't operate a typical brick-and-mortar shop with set hours, we do need to set a date and time for pick-up, but this is something we can arrange with you in the week preceding your event.
And if you do opt to pick-up your flowers, please come prepared! Depending on the size of your order, you will need a vehicle that is large enough to hold all the buckets. The biggest challenge you will have during transport is buckets tipping over, so be sure you are able to brace the buckets if required.
If I’m ordering flowers, what delivery or date should I select?
We suggest you schedule a date approximately 1-2 days before your event. For example, for a Saturday event, this would ideally be the Thursday or Friday before. This will give you time to make your arrangements, while not compromising the freshness of the flowers.
How will my flowers arrive?
All flowers will be delivered in buckets of water (you keep the buckets, by the way, and the cost is included in the price of the flowers). Be sure to keep them in a cool place, out of direct sunlight. Take a look at our DIY Tips page for specific instructions on how to handle and store the flowers after they arrive.
What if I want to change or cancel my order?
Please contact us directly at email@example.com (providing your full name, order number, and delivery date) if you wish to make changes to your order.
- Cancellations occurring more than 28 days from the scheduled delivery date are entitled to a full refund, minus a $7.50 processing fee.
- Cancellations occurring within 28 days of the scheduled delivery date are not entitled to a refund.